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The Rights to Ride Free Trains

posted Mar 31, 2017, 9:21 AM by Ratinan Lee   [ updated May 28, 2017, 7:54 PM ]
Suggestion on FREE RIDE Policy

On Thursday (Mar 30, 2017), EWL broke down and Eunos opened the gate for me to get in for free. When I alighted after the train resumed normal service, the staff updated the card and let me tap out, paying the full price. Wasn't the free ride already activated for us all?!
When FREE RIDE is activated, must be activated for all passengers already in the system and those waiting for boarding the trains and buses.
Ratinan Lee,
May 26, 2017, 8:33 PM